Senator urges awareness of bill payment scam

Last Updated on April 27, 2015 by cassnetwork

State Sen. Randy Head (R-Logansport) is urging constituents to be aware of bill payment scams disguised as calls from a Duke Energy representative.

The current scam is in the form of a phone call from someone claiming to be from Duke Energy. The caller falsely warns the customer that Duke Energy will disconnect the customer’s electric service if they fail to make an immediate payment. The caller may suggest that the customer purchase a gift card or prepaid debit card and call back to supposedly make a payment to Duke Energy. The caller then asks the customer for their card information and proceeds to drain its balance.

Duke Energy never asks or requires customers who have delinquent accounts to purchase a prepaid debit card to avoid electric service disconnection.

Head encourages Duke Energy customers who suspect or experience fraud to hang up and call Duke Energy in Indiana at 1-800-521-2232.

“I am encouraging every Hoosier to take caution when giving out their personal information,” Head said. “Adults should report suspicious phone calls so that we can put a stop to this criminal activity, which threatens our security.”

For more information on how to protect yourself and your family from this scam, visit https://www.duke-energy.com/indiana/billing/fraudalert.asp.