Logansport Utilities launching self-serve kiosk for paying utility bills

Last Updated on February 29, 2024 by cassnetwork

Logansport Utilities will be installing a 24-hour self-serve kiosk before summer as an added convenient option for utility bill paying.

The self-serve kiosk, similarly designed like a bank ATM (Automated Teller Machine) will be an additional tool for customers to simplify the bill-paying process with improved speed, convenience, ADA, and multiple language accessibility.

The self-serve kiosk will be located in the north entrance doorway of the citybuilding at 601 E Broadway, Logansport, Indiana, 46947, replacing the current after hours drop box on the east wall. The kiosk will be accessible 24-hours a day, 7-days a week.

The new self-serve kiosk offers:

  • Quick transactions
  • Easy bill lookup and access
  • Reuse of a single check for e-check payments
  • Instructions available in:
    •  English, Español (Spanish), ြမန်မာ(Burmese), Kreyol ayisyen (Haitian Creole)

For customers using the self-serve kiosk, they will need to know their account number to initiate the payment or scan the bar code located on their bill. That information is found on the right corner of the utility bill. The self-serve kiosk will take paper cash, paper check, or e-check for free. Checks need to be payable to Logansport Utilities. Debit and credit card users can also pay at the self-serve kiosk, with an added third-party bank fee to be added to the amount due. Payments made at the self-serve kiosk will immediately be posted to the customer’s account.

For those paying with cash, only paper cash bills will be accepted, and the kiosk will not give back change. Instead, any over payment will be credited to the user’s account and applied on their next bill.

The self-serve kiosk is expected to arrive in the spring of 2024 and installation will take place in the wall of the north entrance doorways. Customers are expected to be able to have full access the self-serve kiosk before summer 2024. Once installed, the customer service team members will be available to assist and answer questions Monday through Friday from 8:30 a.m. to 4:00 p.m.

Bill payments can still be made in several other convenient methods including:

*FreeAutomatic Bank Withdrawal (ACH), which withdrawals the bill payment automatically from a checking account once a month. Sign up with a customer service team member or filling out the online form at www.logansportutilities.com

*In-person from 8:30 a.m. to 4:00 p.m. in the customer service office at 601 E Broadway,Logansport Indiana, 46947

*Mailing payment in with tear-off section of the front side of the bill with account number and making check payable to Logansport Utilities.

*Calling customer service at 574-753-6231 from 8:30 a.m. to 4:00 p.m.

*Paying online with credit/debit card, along with a credit card fee at www.logansportutilities.com

For questions or more information regarding making a payment, please call customer service at 574-753-6231 or by emailing customerservice@logansportutilities.com

SOURCE: News release from Logansport Utilities

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