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Customer Service Representative

  • Full Time
  • Logansport, IN
  • Applications have closed

Website Small Parts, Inc.

You will be the primary interface between Small Parts and its’ customers for all activity from receipt of an order through the shipment of related parts and products currently in production.

AN OVERVIEW OF WHAT YOU’LL BE DOING:

  • MANAGE CUSTOMER RELATIONSHIPS & DEMAND
    • You will ensure all customer orders are entered properly including quantity, price, and due date.
    • Work through order level customer issues including lead time breaches, minimum order quantity violations, price disputes, and more.
  • FORECAST REVIEW
    • Develop quarterly demand forecasts for repricing and production planning.
    • Identify and communicate changes in order patterns that could lead to supply risks.
  • ISSUE RESOLUTION
    • Participate in Corrective Action Process and continuous improvement initiatives.
  • EXPEDITES AND SPECIAL DELIVERIES
    • Manage expedited orders and special delivery requests with a focus on meeting customer requirements.
  • SKILLS & ABILITIES
    • Required
      • Computer Literacy
      • Written & Verbal
        Communication skills
      • Detail-oriented
      • Can develop and
        maintain relationships.
    • Preferred
      • Leadership skills
      • Customer Service
        experience
      •  Bilingual-Spanish
      • Problem Solving skills
      • Judgement and
        decision-making skills
  • QUALIFICATIONS
    • Bachelor’s degree preferred or equivalent experience

This is a growth position with expectations of development into sales, marketing & leadership roles.