Customer Service Specialist

Are you a talented and customer-focused individual with exceptional interpersonal skills? Do you embody a service-oriented attitude? If so, we’re looking for someone like you to become the face of our company and serve as the primary point of contact between Small Parts and our valued customers. This position offers a dynamic growth, with opportunities to advance into sales, marketing, and leadership roles.

Key Responsibilities:
·        Customer Relationship Management: Serves as the “face of the company” and the primary interface between Small Parts and its customers from receipt of an order through the shipment.

·        Manage Customer Demand: Ensure accurate validation of customer demand to optimize our supply chain and meet customer expectations.

·        Forecast Review: Review and confirm forecasts to facilitate efficient inventory management and order fulfillment.

·        Expedites and Special Deliveries: Manage expedited orders and special delivery requests with a focus on meeting customer requirements.

·        Issue Resolution: Collaborate to resolve customer issues related to delivery, quantity, pricing, inventory, and more, ensuring customer satisfaction.